Page 1 Reviews 1 - You can also access the other store websites operated by Gap from the Banana Republic website. You place your order and then, two weeks after, you receive an email saying the items were canceled.
Not valid for cash or cash equivalent. No adjustments on previous purchases. I was so happily surprised! And the best part is that there was almost no hold time on the phone at all. I bought a couple of clothes from this store.
After I paid with my credit card the cashier and her friend who was also checking my credit card information chased after me to sign up with Godaddy. I refused to do so.
A few days later, an unauthorized charge showed up on my credit card and I ended up cancelling the card. It appeared to me that they pass your credit card information to their friends. Never use a credit card at this store! I placed an order for a pair of boots on August 19th. A few days later I checked in on the item, and it has not shipped yet.
I emailed to inquire and was told that my item will arrive on the 30th regardless. Earlier this week I checked again, and the item no longest exists. I emailed to inquire and was told again to be patient, and wait for August 30th. Yesterday night I received an email that said the item may or may not exist, and will be shipped to me as soon as possible.
Today, I found out that my order is cancelled without my knowledge. No email was sent. The only reason I knew was because I saw the return charge on my credit card. Why are you selling items that don't even exist, and waste customers' time by not telling us right away when you knew all along that we will never get the item at all? I could have used these last two weeks to find another pair of boots - that actually exist - instead of waiting for an order that was never going to arrive at all.
But here's the other problem: I haven't bought anything from Banana Republic in the last few years because at some point you stopped designing for and appealing to young professional women.
The last time I ordered something and didn't return it was back in Remember the Anna Karenina capsule collection back in ? The Mad Men capsule collection in ? You guys were actually paying attention to trend inspirations from popular culture, and offered the styles that were about to explode. Now, it looks like you're designing in a detached bubble and are churning out the same things over and over again.
I don't know who that coat was meant for Cruella de Vil? For starters - animal skins belong to their living owners not humans, quality materials not faux prints, and reasonably priced merchandise. Not to mention, the first time in years I actually see something I liked, you guys pull this nonsense.
You may have offered a refund, but not everything is about money - you've wasted my time as well. I really hope things turn around for you guys because I've seen what you're capable of, but it doesn't look like it. I was forced into getting a Banana Republic credit card and I did end up spending a lot of money on it. We did receive coupons which I never can seem to use online. On top of that, they send you a new credit card without any notification via email and since it never arrived, I called customer service to go through all the products I needed again because I was unable to order it and then find out that the new card was not activated.
My rewards almost runs out and they can only expedite it for business days no weekends. The main issue here is that they are unapologetic and make us feel like we are making an absurd claim when they should have notified us that they sent us a new card and that we will not be able to use it.
What if I had gone to the store to buy their stuff. For more information about reviews on ConsumerAffairs. Both Express and Ann Taylor credited my credit card for the returned amount on the same day, which was reflected on my credit card statement. When I called Banana Republic, I was told that it takes 3 to 5 business days for my account to be credited. I pointed out that 2 stores have already credited my account on the same day of the return.
Banana Republic wants to hold on to people's money for 3 to 5 business days. She said, it's their policy, which is written on my return receipt which it isn't! Then she said, it could take the credit card company 3 to 5 business days to apply the credit. But it's not up to my credit card company. I think, Banana Republic is quick to make the sale take the money , but slow to give it back.
I'm so disappointed with them. It used to be my favorite store, but I've learned my lesson. Last fall I bought a jeans skirt. After a few uses, one button dropped out. The skirt didn't come with a spare button. Yesterday I looked for a replacement at the Banana Republic and the manager told me it was an old model and after the sale, they don't have any responsibility. I asked for some help and all I heard was: The men's store has a greater selection of items made from higher quality fabrics.
This goes for all seasons. Why do you treat men differently? Why do you think that I am not going to want to buy quality products? A great experience today. Lydia, a fresh new face working there told me I could order a larger size online and another salesperson helped me do it. This store at Oxmoor Center in Louisville is always looking great and all the people working there are always very helpful.
I need to change my mobile number for my Banana Republic credit card. The website would not allow me to change it on-line so I called customer service. The first girl I talked to said it was impossible to update my phone number over the phone or on-line. She stated it's the only way BR can maintain their clients' identity so I would receive a letter in the mail days and then I would have to call them??
She cut me off at least 6 times and when I asked to speak with a Supervisor she said "Sure" and hung up on me. I called customer service and spoke with someone else. After 20 minutes of being on the phone he finally changed my number for me. I asked to speak with a Supervisor and he said "Supervisors do not speak with customers.
I guess I will be cancelling my credit card and finding new places to shop other than The Gap, Banana Republic and Athleta. From December to end of January , I have placed 13 orders on their website. When you put items in the basket they should be available. You place your order and then, two weeks after, you receive an email saying the items were canceled. In the meantime you call and call and are told that their items are preparing for shipment What kind of service is that.
It is simply a lottery, you never know what you're gonna get. I have shopped at Banana Republic sporadically due to the fact that the store nearest me closed but there is a store in another state that I visit when I am visiting my daughter. When I tried to use My Banana Republic credit card, it was denied. I was informed I had zero balance and it had lapsed due to inactivity. When I asked to reopen or reapply, I was then denied.
I requested a letter why my husband and I were denied. The credit card holder, Synchrony Bank, was totally inept in giving any answers to my situation. I spoke to 3 different people continually being transferred from department to department.
I tried to contact Banana Republic but all attempts only linked me to Synchrony. Could this be a class action suit for false business practices? I ordered a clothing item on December I received an email on December 18 saying, "Your item has shipped! I reached Banana Republic customer service on Dec 26 and they casually commented that while the shirt was in stock when I ordered it, it "may have been lost somewhere between the store or warehouse and UPS".
I was asked if I wanted a refund. No other compensation was offered. This amounts to misleading customers. I will never order from Banana Republic again. Ordered a blazer in November and yet; I am still waiting for the delivery. Who wants to spend The sales help is on top of you. And the manager Maria, is just nasty. I had purchased a Banana Republic Jacket from NY i want a bigger size of jacket of XL instead of L size if it is possible to change the size i would be thankfull I have spend us Dollars please revert regards.
I use to really like the store and most of my wardrobe. I travel regularly with work to the U. Brody has a great knowledge of his product and engages in great Customer Service.
I felt very valued when I visited this particular store, which was reflected in buying far more than I usually do. I am a regular Banana Republic customer and recently have had a really bad experience trying to pay off the Banana Republic credit card that I was talked into signing up for at the store.
In person at the store i was talked into signing up for the card in order to get a discount on my purchase. So I did and eventually when I tried to activate the card in order to pay the bill online, your system informed me that my birthdate was incorrect, and it would not let me activate the card, which in turn, prevented me from making a payment on the card online.
In order to make a payment without incurring such a fee I would have to make an electronic payment using my checking account. So I attempted to do this. After making this payment, I checked my checking account every few days to make sure it went through. So I suffered through your kafkaesque automated telephone system and finally got through to a human who told me my payment was denied because of incorrect information from the checking account number.
So, okay, I asked the customer service rep if i could just make a payment right there on the phone. Let me just say that again: This hurts my brain even typing this. Here is the result: I was a regular Banana Republic customer for years. It was my primary place to buy clothes. This experience will make it very hard to continue shopping at BR in good faith. That is too much, Banana Republic. I wrote to you guys a couple of weeks ago right after the initial difficulty started.
No one tried to help at all. Does anyone in your company understand the importance of basic customer service?
Would these policies be acceptable to you personally, whoever is reading this? Please consider bringing them back. They are my go-to pants for evenings and weekends and casual Fridays. When I tried to purchase this morning at 1AM it would not allow me to. Can someone please contact me on a response to my concern or direct me on who to contact regarding this matter? Dear buyers from samsons sweaters ltd in Bangladesh.
We always supply our products in due time. Dear Buyers, We are samsons sweaters Ltd. Basically we exports T shirts,polo T shirts,sweaters,kids items in European country,and Middle east also. All buyers can contact details are given below. She was very pleasant, knowledgeable, helpful finding what I was looking for. What most stood out for me was her professional wit, a unique personality which a lot of times we miss in a store experience in this day and age.
She not only reinforced my decisions on what I was going to buy but suggested a Graphic Tee which had the retro cool camera on it. She said I love this one because I am a photographer….. She was clearly looking out for me in regards to style and value and most importantly her individual personality made Banana Republic a very special place to shop. I am a frequent customer at the Lenox Mall BR. Janet is amazing and soooo helpful and very attentive and patient.
I love her and look forward to her always helping me.
By mail for Correspondence: Gap Canada Customer Service, Coleraine Dr., Bolton, ON L7E 3B6, Canada By e-mail: Click here to e-mail Gap customer service. For Merchandise Returns: Please view our entire Return policy here. Banana Republic Customer Service Links. Free Delivery on € Offer applies at skachat-clas.cf and skachat-clas.cf any purchase of €50 or more, delivery of such purchase will be free to an address within our delivery area (for more information see shipping & handling in customer service). Banana Republic - Modern Apparel, Handbags, Shoes, and Accessories A perfectly tailored work suit, refined dress shirts, a premium handbag, the latest shoe skachat-clas.cf is the destination for men's, women's and petites' apparel and accessories for any occasion.